Making Change Work: How to Create Behavioural Change in Organizations to Drive Impact and ROI

Underpinned by decades of research and application, Making Change Work shows that the linchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together two established methodologies: the ROI Institute’s methodology for aligning initiatives to business needs and evaluating impact and the Turning Learning into Action (TLA) methodology to support learning transfer. It offers a step-by-step process which partners with any business initiative requiring behavioural change so that change leaders can finally bridge the critical gap between knowledge and application.

Cutting through complex change theory, Making Change Work is a practical “how to” guide, providing an end-to-end approach to solve the problems that businesses have grappled with for so long – change projects that don’t deliver business impact. It includes real-life examples of how organizations are using the TLA Process and the ROI methodology to create successful outcomes that are fully delivered and measureable. Making Change Work is a must-read for all professionals who are embarking on any organizational initiative requiring behavioural change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

Acknowledgement

A heartfelt thanks to Karen McCreadie, Your word mastery is second to none and your crafting on this project has been essential to its fruition. We would not have made it without you!